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FAQ

How do I make a return?

Login with your email and order number here! Follow the steps to initiate your return and retrieve your return label within 30 days of delivery.

If you have an Olive & Pique account, you can also manage multiple orders and returns in one place by logging in and viewing your account’s order history. Additional information regarding our return policy can be found here.

How do I track my package?

Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information for your shipment will be updated and available within 24 business hours of shipment.

When will I be refunded?

A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received at our warehouse. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. 

* Due to Covid-19, we are taking extra safety precautions on return packages so please allow an extra 3-5 days for return processing. The delay will not affect your refund time window. Thank you for your patience here.

How do I know if an item is going to be restocked?

Please email sales@oliveandpique.com for product inquiries.

Can I use more than one promo code on an order?

Unfortunately, our system is set up so that we can only apply one Promo Code per order. 

How do your Wool Felt & Straw Hat sizes run?

Most of our hat bases run at a 58/59cm inner circumference with an adjustable inner velcro strap or drawstring to size down, as needed. Product detail sections will indicate whether or not this applies per item.

Care Instructions

Spot Cleaning

Using a hat brush or soft toothbrush - use short, gentle strokes starting from one side of your hat and work your way around the entire piece in the same direction. This will significantly clear your hat of surface markings, dust and lint while maintaining its shape and quality.

How to reverse a Wavy / Warped Brim?

Use your iron on steamer setting and gently brush the hot air on the specific spot you are trying to flatten.

Immediately after steaming —While your hat is still hot and soft from the steaming process, immediately take it over to a smooth surface and lay it flat to cool.

Instructions for Cleaning the Entire Hat?

Use a hat brush or soft toothbrush to brush away stains then submerge the hat into the a bowl of cold water mixed with a mild non-bleach detergent for 20 minutes. Next step, remove the hat from the bowl and rinse with cold water until all soap is removed. Place the hat on a flat surface and let it air dry in a shaded area with a gentle breeze to maintain it's shape and color.

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